We acknowledge that Hampstead Health is located on the traditional country of the Kaurna people of the Adelaide Plains. We acknowledge the cultural heritage, beliefs and relationship with the land of the Kaurna people as of importance in the development of this health service as a welcoming place and its role in positively supporting the health and well being of the Kaurna people.

Our vision is to deliver high quality, comprehensive, integrated, multidisciplinary primary health care services to the people and communities within the catchment area of five kilometers from Hampstead Health location and bounded in the South East by the River Torrens.

Hampstead Health will encompass the following definition of primary health care:

“Primary health care is a holistic approach which incorporates body, mind, spirit, land, environment, custom and socio-economic status. Primary health care is an Aboriginal cultural construct that includes essential, integrated care based upon practical, scientifically sound and socially acceptable procedures and technology made accessible to communities as close as possible to where they live through their full participation in the spirit of self-reliance and self-determination. The provision of this calibre of health care requires an intimate knowledge of the community and its health problems, with the community itself providing the most effective and appropriate way to address its main health problems, including promotive, preventative, curative and rehabilitative services.” (Adapted from the World Health Organisation Alma-Ata Declaration 1978).

The primary health care developed by Hampstead Health will encompass:

“the provision of medical care, with its clinical services treating diseases and its management of chronic illness, it includes such services as environmental health, pharmaceuticals, counselling, preventive medicine, health education and promotion, rehabilitative services, antenatal and postnatal care, maternal and child care, programs and necessary aspects of health care arising from social, emotional and physical factors.” (Boughton, 2009).

We are committed to providing the maximum amount of clinical training and education for all current and future primary health care workers.

We will engage with our community to improve individual and community capacity for health and self determination, prevention of illness, and early detection and management of diseases with the aim of reducing avoidable hospitalisations and deaths, reducing disease risks, improving work participation, individual and family well-being and overall quality of life.

To achieve our vision we will deliver:

  1. A high quality coordinated range of health services to meet the needs and priorities of the community within Hampstead Health catchment area;
  2. Integrated models of preventative care, ambulatory care, chronic disease management, clinical governance, and community engagement and development;
  3. Shared care using protocols with a focus on community, inter-professional and patient partnerships in care;
  4. Responsiveness to the local community including all ethnic, Aboriginal, Torres Strait Islander and older Australians needs for health and wellbeing related care;
  5. Accessible, culturally appropriate and affordable care to all patients.
  6. Support for integrated preventive health care and the promotion of healthy lifestyles with regular community forums, newsletters, health screenings and an informative, relevant website;
  7. An efficient and effective electronic clinical information system to enable medical records to be available to all relevant practitioners with patients’ consent and to enable proper clinical governance;
  8. A quality work environment with clinical sessions, multidisciplinary case management, teaching activities and primary health care research projects to attract and retain the best possible workforce;
  9. Fully accredited services to RACGP Standards and allied health accreditation standards and participation in the Australian Primary Care Collaborative Program;
  10. A viable, sustainable and efficient business model;
  11. High quality education and training opportunities;
  12. Co-ordination with other health services to strengthen local primary health care.

 

Values and Philosophies of Hampstead Health

Our values are:

  1. We want to build a vibrant organisation that embodies all of the important human values – trust, reciprocity, integrity, respect, dignity, courtesy, fairness and social responsibility;
  2. Give every community member, participating health professional and employee a chance to contribute;
  3. Treat every patient as a family;
  4. Support, empower, and appropriately reward all participants and employees;
  5. Build long term creative relationships with all local health and social care organisations in our community;
  6. Train extensively and constantly to build and reinforce our vision.
  7. Pay close attention to detail;
  8. Progress is imagining, working, building a better way to deliver health and wellbeing;
  9. Succeeding as a team while excelling as individuals.

 

Motivation

Hampstead Health has a Board of Directors with the majority of directors independent that consists of:

HH-director-Bob-Peterson

Robert Peterson (Chair)

Bob has extensive experience with a wide variety of business especially in the area of franchising and Corporate Governance. His special interest is entrepreneurism and he has a degree in Masters of Entrepreneurship & Innovation (Honors) from Swinburne University of Technology. Bob is a professional Director and sits on a number of Boards and holds the Chair in most cases.

HH-director-Andreas-Clark

Andreas Clark

Since July 2014 Andreas Clark has been the CEO of Wine Australia. Prior to this he held a number of senior management roles with Wine Australia.  Before joining the wine industry he served as a diplomat with the Department of Foreign Affairs and Trade in Canberra and Brunei and has also worked as a lawyer in private practice and in-house with an ASX listed company. He holds a Master of Laws from the Australian National University and Bachelor of Economics and Bachelor of Laws (First Class Honours) from Flinders University and is admitted to practice in South Australia. He has also completed a Graduate Diploma in Applied Finance and Investment from the Securities Institute of Australia.

HH-director-Suzanne-Schultz

Suzanne Schultz

Suzanne has had an extensive corporate career that has spanned community services, adult education, marketing and management consulting with a focus in the healthcare industry. Now a registered Pharmacist, Suzanne is the owner and CEO of the Schultz Pharmacy Group. Suzanne’s qualifications include  Bachelor of Arts (Psychology and Politics) Diploma in Applied Psychology, Master of Business Administration, and Bachelor of Pharmacy (Honors). Suzanne is currently undertaking a PhD and was recently awarded the prestigious Fulbright Postgraduate Scholarship.

Lisa Pritchard

Lisa is a passionate South Australian who has worked with small to medium business for more than 20 years. As a taxation specialist, Lisa works closely with clients and the rest of the team to ensure that we reach commercial, understandable and practical outcomes. Lisa ‘s involvement can be critical at any stage of a business’ life – whether it’s the initial set up phase, growing the business or winding down, selling or transitioning to another generation – sound, commercial tax advice is crucial.

Lisa has been involved in the taxation profession in South Australia for over 10 years including recently chairing the SA Professional Development Committee for The Tax Institute. She is currently also a member of the Business SA Tax Expert Reference Group.

Lisa is also passionate about women in business in SA and has a number of entrepreneurial women she works closely with to assist them in developing, growing and enhancing their businesses. Lisa is the State Treasurer for Girl Guides SA where she provides financial expertise including budgeting, forecasting and business and strategic planning to the organisation.

Lisa’s most recent projects include:

  • Providing structuring advice for small businesses when starting up including consideration of the research and development incentive, financing and funding options, remuneration options and other State and Federal compliance matters
  • Establishing a charitable organisation including working on a business plan, the objects of the charity, budgeting and forecasting and applying for the various taxation exemptions
  • A project reviewing an organisation’s policy regarding allowances including compliance with the fringe benefits tax, pay-as-you-go withholding and reporting requirements and the required enterprise agreement
  • A significant review of fringe benefits tax compliance with regards to the payment of living away from home allowances
  • A number of share capital projects including a share reductions, return of capital and selective off-market share buy-back
  • Liaising with the Australian Taxation Office for private ruling requests for clients on various taxation matters including the application of the small business capital gains tax concessions, the application of various CGT provisions on the creation of a trust and the franking account impact of on-market share buy backs
HH-director-Peter-Feros

Peter Feros

Peter Feros with partners owns and operates eleven pharmacies in Sydney and Canberra. One of the pharmacies is Cincotta Discount Chemist Merrylands which is the largest community based pharmacy in Australia. It generates annual sales of $32m. Peter has had a financial interest in and is a director of Gateway Medical Centre at Mona Vale on Sydney’s northern beaches. It is the largest medical centre on the northern beaches, being 1250 m2 in size with seven associated health care services.

Aaron Langman (Executive)

CEO and Executive Director, Aaron Langman, has a Bachelor of Education and a Master of Business. Aaron has over 15 years’ experience in delivering primary health care services, including the establishment of over 10 General Practices. He also owns a consultancy company servicing the medical practice business industry.

Management

The Board and the management team are united in wanting to deliver state of the art primary health care through Hampstead Health and to be able to use our collective decades of training and experience to deliver improved health outcomes to the community in the catchment area.

All members of the Hampstead Health team subscribe to the values set out above and are motivated by the opportunity to deliver on these and on our vision. We all believe that the purpose of Hampstead Health is primarily to deliver high quality integrated multidisciplinary primary health care while maintaining organisational viability and continuous improvement.

 

Building Hampstead Health

The video below provides a quick visual history of the building of Hampstead Health, from initial Artists Impressions to the final product.

 

 

 

 

Privacy Policy

 

Hampstead Health Family Practice privacy policy

Current as of: 27th June 2019

Introduction

This privacy policy is to provide information to you, our patient, on how your personal information (which includes your health information) is collected and used within our practice, and the circumstances in which we may share it with third parties.

Why and when your consent is necessary

When you register as a patient of our practice, you provide consent for our GPs and practice staff to access and use your personal information so they can provide you with the best possible healthcare. Only staff who need to see your personal information will have access to it. If we need to use your information for anything else, we will seek additional consent from you to do this.

Why do we collect, use, hold and share your personal information?

Our practice will need to collect your personal information to provide healthcare services to you. Our main purpose for collecting, using, holding and sharing your personal information is to manage your health. We also use it for directly related business activities, such as financial claims and payments, practice audits and accreditation, and business processes (eg staff training).

What personal information do we collect?

The information we will collect about you includes your:

Dealing with us anonymously

You have the right to deal with us anonymously or under a pseudonym unless it is impracticable for us to do so or unless we are required or authorised by law to only deal with identified individuals.

How do we collect your personal information?

Our practice may collect your personal information in several different ways.

  1. When you make your first appointment our practice staff will collect your personal and demographic information via your registration.
  2. During the course of providing medical services, we may collect further personal information.
  3. We may also collect your personal information when you send us an email or SMS, telephone us, make an online appointment or communicate with us using social media.
  4. In some circumstances personal information may also be collected from other sources. Often this is because it is not practical or reasonable to collect it from you directly. This may include information from:

When, why and with whom do we share your personal information?

We sometimes share your personal information:

Only people who need to access your information will be able to do so. Other than in the course of providing medical services or as otherwise described in this policy, our practice will not share personal information with any third party without your consent.

We will not share your personal information with anyone outside Australia (unless under exceptional circumstances that are permitted by law) without your consent.

Our practice will not use your personal information for marketing any of our goods or services directly to you without your express consent. If you do consent, you may opt out of direct marketing at any time by notifying our practice in person or in writing.

How do we store and protect your personal information?

Our practice stores all personal information securely in an electronic format. Personal passwords are used for all staff who have access to clinical records. Staff who may need to access your health information have signed a confidentiality agreement.  Access limitations are set in accordance to the staff members role within the practice.

How can you access and correct your personal information at our practice?

You have the right to request access to, and correction of, your personal information.

Our practice acknowledges patients may request access to their medical records. We require you to put this request in writing and our practice will respond within a reasonable time, usually within 30 days.  Access to your personal health record will incur a fee to cover administration costs, these costs vary depending on the size and complexity of the request.  Our practice will take reasonable steps to correct your personal information where the information is not accurate or up to date. From time to time, we will ask you to verify that your personal information held by our practice is correct and current. You may also request that we correct or update your information, and you should make such requests in writing to the practice.

How can you lodge a privacy-related complaint, and how will the complaint be handled at our practice?

We take complaints and concerns regarding privacy seriously. You should express any privacy concerns you may have in writing to the Practice manager, Hampstead Health Family Practice, Level 1, 237 Hampstead Road, Lightsview, SA, 5085. We will then attempt to resolve it in accordance with our resolution procedure usually within 30 days.

You may also contact the OAIC. Generally, the OAIC will require you to give them time to respond before they will investigate. For further information visit www.oaic.gov.au or call the OAIC on 1300 363 992.

Policy review statement

This privacy policy will be reviewed regularly to ensure it is in accordance with any changes that may occur.  Any changes to our policy will be published on the practice website and made available at the practice.